Privacy policy

Published: April 22 2025

Your privacy is fundamental to our service. Typewire provides secure, private email hosting designed to protect your communications and personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

By using Typewire's websites, applications, and email services (collectively, the "Services"), you agree to the practices described in this Privacy Policy.

Typewire's privacy principals

Typewire is built on the following principles:

We collect only the information necessary to operate our service.
We never sell your personal information.
We never use your emails for advertising or behavioral profiling.
We do not build marketing profiles from your communications.
We use strong security measures to protect your data.
You remain the owner of your data.

Information we collect

When you create an account, purchase a subscription, or contact support, we may collect:

Name.
Email address.
Support requests.
Communications with our support team.

To operate the service, we may collect:

Account settings.
Login timestamps.
IP addresses used during authentication.
Device/browser information.
Security logs.
Mailbox storage usage.
Service configuration information.

Depending on the services you use, we may process:

Email content.
Attachments.
Sender and recipient addresses.
Subject lines.
Delivery timestamps.
Mail routing metadata.

This information is processed solely to provide email services.

We do not read, analyze, or use your email content for advertising, marketing, or product recommendations.

When you visit our website, we may collect:

Browser type.
Device type.
Operating system.
Pages visited.
Referring website.
IP address.
Cookies and similar technologies.

How we use your information

We use your information only to:

Provide email hosting services.
Authenticate users.
Deliver email.
Prevent abuse and spam.
Detect fraud.
Secure customer accounts.
Process payments.
Respond to support requests.
Improve system performance.
Comply with legal obligations.

We do not use your email content to train artificial intelligence or machine learning models in any way.

What we do not do

Typewire does not:

Sell personal information.
Sell customer email addresses.
Sell mailing lists.
Display advertising inside your mailbox.
Scan email for advertising purposes.
Share email content with advertisers.
Build behavioral advertising profiles.
Rent or trade customer data.

Legal basis for processing

Where applicable, we process personal information based on:

Performance of our contract with you.
Your consent.
Compliance with legal obligations.
Our legitimate interests in maintaining a secure and reliable email service.

Sharing information

We only share information when necessary. Examples include:

Payment providers.

Payment information is processed by secure third-party payment processors. Typewire does not store complete payment card numbers.

Legal requirements.

We may disclose information when required by law, court order, or valid legal process. Whenever legally permitted, we will seek to notify affected customers before disclosure.

Data security

We employ administrative, technical, and physical safeguards including, where appropriate:

Encryption in transit.
Encryption at rest.
Multi-factor authentication support.
Access controls.
Network monitoring.
Security logging.
Vulnerability management.
Regular software updates.
Backup procedures.

No online service can guarantee absolute security, but we continuously work to protect your information.

Data retention

We retain information only for as long as necessary to:

Provide the Services.
Meet legal obligations.
Resolve disputes.
Enforce agreements.

Deleted accounts are removed in accordance with our internal retention schedules unless legal requirements require longer retention. Backups may persist temporarily before secure deletion.

Our website uses cookies and similar technologies for:

Authentication.
Security.
Session management.
Preferences.
Performance analytics.

Where required by law, we request your consent before using non-essential cookies.

Your privacy rights

Depending on your location, you may have rights to:

Access your personal information.
Correct inaccurate information.
Delete your information.
Export your data.
Restrict processing.
Object to certain processing.
Withdraw consent.
Lodge a complaint with a privacy regulator.

To exercise these rights, contact us using the information below.

Email privacy

Your emails belong to you.

Except as necessary to provide the Services or comply with legal obligations, Typewire does not access the contents of customer email.

Authorized access may occur only:

At your request.
To investigate abuse affecting the platform.
To resolve technical issues with your permission.
When legally required.

Account security

You are responsible for:

Protecting your password.
Enabling multi-factor authentication where available.
Maintaining secure devices.
Reporting unauthorized account access promptly.

Children's privacy

Typewire is not intended for children under the age required by applicable law to use our Services independently.

We do not knowingly collect personal information from children without appropriate legal authorization.

Third-party links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

Business transfers

If Typewire is involved in a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable privacy laws.

Changes to this privacy policy

We may update this Privacy Policy from time to time.

If material changes are made, we will notify customers through the website, email, or account dashboard before the changes become effective where required by law.

The "Published" date indicates the most recent revision.

For questions regarding this Privacy Policy or your personal information, please contact us using the form at https://typewire.com/contact.

Regional privacy rights

Residents of jurisdictions with specific privacy laws (including Canada, the European Economic Area, United Kingdom, Switzerland, California, and other applicable regions) may have additional rights under local legislation.

Typewire honours applicable privacy laws and will respond to verified requests in accordance with those laws.

Summary

Typewire exists to provide secure, privacy-respecting email.

We do not sell your information.

We do not monetize your communications.

Your trust is our business.